Real experience driving real outcomes in SaaS
Hi, I'm Jennifer
I help SaaS founders figure out what's quietly breaking in their customer experience before it shows up in churn.
I’ve spent 18+ years building onboarding, customer success, and retention strategies alongside founders and executive teams from fortune 500s to startups.
This isn’t a generic “customer journey” quiz. It’s based on what actually moves churn and activation in real SaaS businesses.
$1M ARR to $3.5M in one year from existing revenue
52% Faster time-to-value through scalable onboarding
90% Feature adoption achieved on underutilized products
Diagnose Your Post-Sale Problems in Minutes
Get a reality check on your retention, renewals, and expansion before you hire more or add complexity.
In just 5–7 minutes, the SaaS Growth Diagnostic gives Seed to Series A founders a clear, actionable breakdown across four essential pillars:
- Leadership & Ownership
- Sales to CS Handoff
- Onboarding & Enablement
- Data & Intelligence
This operational diagnostic surfaces the real gaps behind costly churn, unpredictable renewals, and onboarding bottlenecks.
Instantly see your overall and pillar-specific scores, get expert feedback, and discover your highest-leverage improvement areas—so you stop relying on heroics and start building predictable, scalable systems.